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How to Get Customer Feedback from Mobile Users

Customer feedback can help you understand what features to add, what features to get rid of, and where to direct your development efforts. Adding it into your marketing plan is a no-brainer.

But mobile app companies have a unique challenge. When it comes to communicating with customers, they’re at the hands of Apple and Google.

Because these two giants privatize your customers’ information, it’s impossible to get feedback in conventional ways. Unless your users create an account, you can’t email out a survey to a customer or email list, or search for your customers on social media. You have to be creative.

Thankfully, mobile app companies have found savvy ways to get feedback from their users.

In this post, I’ll explain how you can learn what customers really think of your app


  • Ask for Reviews
  • Use In-App Net Promoter Score (NPS) Surveys
  • Savvy Support Communities
  • Use Beta-Tests
  • => Act Upon Mobile Feedback

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