Returns and refunds on Google Play

Refunds may be available for purchases on Google Play:
If something was bought on your account or with your payment method that you didn’t permit, we can usually help.
If the purchase you made wasn’t delivered, doesn’t work, or isn’t what you expected, we can usually help.
If you bought something by accident, or bought something then changed your mind, we may be able to help depending on the specific situation.
If you give your account or payment details to someone else, appear to be abusing our policies, or don’t protect your account with authentication, we usually can’t issue a refund.
It’s important that you make a refund request as soon as possible after you find an issue. Select a link below for more information and to find out how to make a request.

Refund times:

Payment method	Estimated Refund time
Credit card	3–5 business days Processing time can be affected by the card issuer and sometimes takes up to 10 business days. If your credit card is no longer active, refunds will go to the bank that issued your card. Contact the bank to recover funds.
Direct carrier billing (prepaid / pay-as-you-go)	1–7 business days Processing time can be affected by your carrier and sometimes takes longer.
Direct carrier billing (postpaid / contract)	1-2 monthly statements Processing time can be affected by your carrier, but refunds will usually appear within 2 monthly billing statements. If it takes longer, contact your carrier to check the status.
Google Play balance (gift card or credit balance)	1 business day Refunds appear in your Google Payments account. Occasionally this can take up to 3 business days.
Google Wallet balance	1 business day Refunds appear in your Google Wallet account. Occasionally this can take up to 3 business days.
Online Banking	4-10 business days Processing time can be affected by your bank, but typically takes between 4 and 10 business days.
PayPal	3–5 business days This can sometimes take up to 10 business days. If you're returning the money to a payment method within PayPal (like a linked bank account), contact PayPal for more detailed information.

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