Skip to main content

Returns and refunds on Google Play

Refunds may be available for purchases on Google Play:
If something was bought on your account or with your payment method that you didn’t permit, we can usually help.
If the purchase you made wasn’t delivered, doesn’t work, or isn’t what you expected, we can usually help.
If you bought something by accident, or bought something then changed your mind, we may be able to help depending on the specific situation.
If you give your account or payment details to someone else, appear to be abusing our policies, or don’t protect your account with authentication, we usually can’t issue a refund.
It’s important that you make a refund request as soon as possible after you find an issue. Select a link below for more information and to find out how to make a request.

Refund times:

Payment method Estimated Refund time
Credit card 3–5 business days
Processing time can be affected by the card issuer and sometimes takes up to 10 business days.
If your credit card is no longer active, refunds will go to the bank that issued your card. Contact the bank to recover funds.
Direct carrier billing (prepaid / pay-as-you-go) 1–7 business days
Processing time can be affected by your carrier and sometimes takes longer.
Direct carrier billing (postpaid / contract) 1-2 monthly statements
Processing time can be affected by your carrier, but refunds will usually appear within 2 monthly billing statements. If it takes longer, contact your carrier to check the status.
Google Play balance (gift card or credit balance) 1 business day 
Refunds appear in your Google Payments account. Occasionally this can take up to 3 business days.
Google Wallet balance 1 business day
Refunds appear in your Google Wallet account. Occasionally this can take up to 3 business days.
Online Banking 4-10 business days
Processing time can be affected by your bank, but typically takes between 4 and 10 business days.
PayPal 3–5 business days
This can sometimes take up to 10 business days. If you're returning the money to a payment method within PayPal (like a linked bank account), contact PayPal for more detailed information.

Support Google

Comments

Post a Comment

Most Favorite Posts

Dark Theme (Dark Mode) in Android WebViews, WKWebViews and CSS

So your apps just implemented a shiny new dark theme and it’s looking 👌 There are lots of benefits to having a dark theme in your application, and having it consistent throughout your application allows for a great user experience. But what happens when the the user runs into a WebView in your app? Support: if (WebViewFeature.isFeatureSupported(WebViewFeature.FORCE_DARK)) { ... } Set: WebSettingsCompat.setForceDark(webView.settings, WebSettingsCompat.FORCE_DARK_ON) Current setting: val forceDarkMode = WebSettingsCompat.getForceDark(webView.settings) Joe Birch Assuming your question is asking how to change the colors of the HTML content you are displaying in a WKWebView based on whether light or dark mode is in effect, there is nothing you do in your app's code. All changes need to be in the CSS being used by your HTML content. CSS dark mode via :root variables, explicit colors and @media query: :root {     color-scheme: light dark;      ...
Post a Comment
Read more

Sencha Animator

Rich CSS3 ads for every mobile platform. Captivate your audience. Engage your customers. Standards-based animation has never been so easy. With the power of Sencha Animator, use CSS3 animations to build the next generation rich-media ads. Animate text and images with smooth transitions, design buttons with gradients, and embed analytics. All backed by the strength of web standards. Whether it’s zooming through space, challenging foes to kung fu, or showing off your latest line of amazing products, Sencha Animator elevates your creative experience and deploys on all of today’s most popular devices. Complete output control. Animator’s output is clean and human readable. Designers unfamiliar with web programming can leverage CSS3, while advanced users have complete control over the output. Better design experience. Superior results. Animator gives artists the freedom to design and fully deliver on innovative ideas, generate better customer engagement, and drive higher client RO...
Post a Comment
Read more

Server-driven UI (SDUI): Meet Zalandos AppCraft and AirBnB Lona

A short WTF: Joe Birch:  SERVER DRIVEN UI, PART 1: THE CONCEPT Zalando seems to follow the SDUI principle as well - defining a common design language and construct the screens on the backend while displaying them natively on the clients. They even go one step further; they implemented a mighty toolset to enable non-technical stakeholders to define their own native app screens Compass: Web tooling to create screens and bind data Beetroot: Backend service that combines the screen layout definition with the data Lapis/Golem: iOS/Android UI render engines Crazy cool! Good job, guys (when you do an open-source release?) To even move faster a Flutter based UI render engine implementation was great! See also AirBnB Lona SDUI approach Building a Visual Language Why Dropbox sunsetted its universal C++ mobile project and AirBnB its React Native implementation
2 comments
Read more

How to link to TestFlight App in iOS

There are two things you need to do. First, check to see if TestFlight is installed. Then create a new link to your app. NSURL *customAppURL = [NSURL URLWithString:@"itms-beta://"]; if ([[UIApplication sharedApplication] canOpenURL:customAppURL]) {     // TestFlight is installed     // Special link that includes the app's Apple ID     customAppURL = [NSURL URLWithString:@"https://beta.itunes.apple.com/v1/app/978489855"];      [[UIApplication sharedApplication] openURL:customAppURL]; } This special https://beta.itunes.apple.com URL will be opened directly in TestFlight. Finally, if you are using iOS 9 (or later), you need to make an addition to your Info.plist to get the canOpenURL: method to work. If your app is linked on or after iOS 9.0, you must declare the URL schemes you want to pass to this method. Do this by using the LSApplicationQueriesSchemes array in your Xcode project’s Info.plist file. For each URL scheme you wan...
Post a Comment
Read more

Check SSL server certificate in App

How to check SSL server certificate in App to avoid man-in-the-middle attacks. - (BOOL)connection:(NSURLConnection *)connection canAuthenticateAgainstProtectionSpace:(NSURLProtectionSpace *)protectionSpace  {     SecTrustRef trust = [protectionSpace serverTrust];     SecCertificateRef certificate = SecTrustGetCertificateAtIndex(trust, 0);     NSData* ServerCertificateData = (NSData*) SecCertificateCopyData(certificate);     // Check if the certificate returned from the server is identical to the saved certificate in     // the main bundle     BOOL areCertificatesEqual = ([ServerCertificateData                                    isEqualToData:[ MyClass getCertificate ]]);     [ServerCertificateData release];     if (!areCertificatesEqual)      {           ...
Post a Comment
Read more

Backend-driven native UIs

Backend-drive native UIs John Sundell  Slide Share Using Back-End Design to Create Customizable Front-End Mobile Experiences By controlling the front end of mobile apps from the back end we can build customized experiences at runtime, creating cleaner interfaces and reducing load times. Nithin Rao UX Magazine The Hub Framework Welcome to the Hub Framework - a toolkit for building native, component-driven UIs on iOS ( no Android support released yet ). It is designed to enable teams of any size to quickly build, tweak and ship new UI features, in either new or existing apps. It also makes it easy to build backend-driven UIs. The Hub Framework has two core concepts - Components & Content Operations. Spotify LeeGo: Build UI without UIView LeeGo is a lightweight Swift framework that helps you decouple & modularise your UI component into small pieces of LEGO style's bricks, to make UI development declarative, configurable and highly reusable. Wang Shen...
Post a Comment
Read more