Nir Eyal explores how applying the Hooked Model drives customer retention and engagement by fostering good habits
- Trigger. An event that encourages someone to act, which is either an:
- External trigger: something in the environment — a ping, a ding, or a ring — that alerts a person to do something.
- Internal trigger: the desire to escape from an uncomfortable emotional state.
- Action. A behavior that anticipates a reward — opening an app, scrolling a feed, checking a dashboard, or playing a video. The simpler the behavior is to accomplish, the more likely the user is to do it.
- Reward. The user gets what they came for.
- Investment. The user puts something back into the product that makes it better the next time they use it.
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